Here are some frequently asked questions from callers looking for a mobile urgent care doctor, and some answers we hope will help:
Where are you located?
Our Physician Room Service® mobile urgent care doctors can come directly to your hotel room or vacation rental if you are staying in the Orlando Florida tourist attractions area.
We service the following areas or postal / zip codes:
- Walt Disney World Resorts and Lake Buena Vista areas 32830
- Universal Studios, International Drive and SeaWorld areas 32819, 32821, 32836, 32837
- Celebration, Reunion, and west Kissimmee areas 34747, 34746, 34741
- ChampionsGate, north of Davenport area 33896
- Windermere area 34786
If you’re only a few miles from the above coverage areas, please call or text us at 407-238-2000. Depending on distance, demand, schedule, and other factors, we may be able to accommodate, although there may be an additional charge for the extra driving time, which would be discussed up front before scheduling the visit.
What is your waiting room like, and how long do I have to wait to see a doctor?
Our Physician Room Service doesn’t have a waiting room, because our mobile medical doctors come directly to your hotel room or vacation home. So you don’t have to waste valuable time in stressful traffic or crowded waiting rooms at an unfamiliar clinic or hospital ER. In most cases, while you relax in the safety and convenience of your hotel room or vacation home, one of our mobile doctors can be there within an hour or two from the time of request. In some cases, it may take a little longer, depending on location, demand, staffing, etc. Or, if you prefer, we can schedule a visit at a time otherwise more convenient for you or your family.
What kind of doctor would we see?
Our mobile physicians are American trained, Florida licensed, board certified (in Family Medicine), credentialed, insured, medical doctors (MD’s), experienced in urgent care “house calls” to visitors staying in Orlando Florida tourist attractions area hotels and vacation rentals (see coverage area above).
Do your doctors see adults and children?
Yes, our hotel doctors are trained in pediatric and adult family medicine and urgent care medicine. We treat both adults and children as young as 6 months of age for common minor urgent care problems.
How much time do your doctors spend with patients?
In most cases, our mobile doctors spend about 30 minutes (give or take a few minutes) with the patient in the room during an onsite visit.
What type of medical conditions do you treat?
Our mobile doctors treat common non-emergency episodic urgent care problems like fever, sore throat, ear infections, sinus infections, cough, bronchitis, influenza, pinkeye, rashes, nausea, vomiting, diarrhea, urinary tract infections, etc. For more details or questions, text or call 407-238-2000. For true life-threatening medical emergencies, call “911”.
How much does a Physician Room Service mobile doctor house-call visit cost?
Initial doctor visit is $249 during normal daytime hours. (8 am – 5 pm EDT)
Follow-up visits within 2 weeks, if necessary, are $199 (8 am – 5 pm EDT)
Additional fees for doctor services include:
- Travel time for doctor visits outside of our usual coverage area (see above) add $50
- Doctor visits after hours (after 5 pm or before 8 am) add $50
- In-room tests add $10-$20
- No charge to write or call in a prescription. If you want the doctor to fill or dispense the medication (if available) in the room, it is usually $20 for the complete course. See our full list of prices
Can your doctors do any tests in my hotel room or vacation rental?
Yes. Although testing is usually not necessary for most common non-emergency medical problems, we do offer the option of performing a few simple tests (Step, Flu, urine, etc.) in the hotel room, with results in minutes, for $10-$20 each. See our full list of prices.
How do I get prescription medications?
In many cases, you don’t have to leave your hotel to get prescription medications. Our mobile physicians usually carry a few common prescription medications that can be dispensed in the hotel room. Another convenient option is Turner Drugs, a pharmacy in Celebration, Florida, just south of the Orlando tourist attractions area. Turner Drugs can deliver medications to the front desk of the Walt Disney World Resort hotels, as well as to a few other hotels near Disney (visit www.TurnerDrug.com for more information). Of course, if you prefer, you can go to Turner Drugs, or any other pharmacy instead.
What payment methods do you accept?
Our wireless secure encrypted Square (www.squareup.com) credit card chip readers accept Visa, MasterCard, American Express, and Discover, and can email or text an itemized receipt to you within seconds. We also accept cash (and provide change).
Do you take medical insurance?
We recommend that you call your insurance company first, to arrange guarantee of payment. If you refer your insurance company to our website, they can see our charges for mobile doctor services, which are often lower than other options. Some insurance companies will ask that you pay for the visit (with credit card or cash) and send them the information that we give you at the end of the visit, for potential reimbursement by them.
We make mobile doctor calls to thousands of guests from all over the world, with hundreds of different types of insurance, and a variety of complicated policies. From our experience, most travel insurance companies will reimburse you for our hotel doctor services, especially since our prices are transparent and affordably capped. Some travel insurance companies, and insurance assistance companies, prefer using our service compared to other doctor house-call services, urgent care clinics, or hospital emergency rooms. This is often because of the value-added convenience of our service compared to more expensive alternatives. On the other hand, some commercial or group insurance companies are not concerned about your convenience and comfort, and might refer you to an in-network clinic or hospital in the area where there may be long wait times.
Group health insurance companies vary extensively in coverage and reimbursement. Some will reimburse you the entire amount, some will try not to reimburse you any, and most are somewhere in between. Without a binding contract or formal guarantee of payment arranged with your insurance company before the appointment request, mobile doctor services may be “out of network.” So the exact amount that your insurance company would “allow” for billing or reimbursement would depend on your specific insurance policy wording.
Therefore, unless arranged and confirmed with us ahead of time, our mobile doctors would need to accept payment by you in the room at the end of the visit (by credit card, debit card or cash), and then provide you with an itemized receipt and a record or encounter form (with CPT and ICD-10 codes) designed for you to submit to your insurance company for reimbursement according to the details of your insurance policy.
We hope you found the answers you were looking for in this list of mobile doctor questions. If not, please call or text us at 407-238-2000 and one of our doctors will be able to assist you.
Visit our Google Site for similar basic information about our service.