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Most Common Mobile Doctor Questions

mobile doctor questions

In an effort to help you understand if an Orlando hotel doctor is right for you, we’ve put together this list of mobile doctor questions.  These are the most popular questions we hear from callers looking for a mobile doctor asking for treatment.

Where are you located?

Our Physician Room Service® mobile physicians can come directly to your hotel room or vacation rental if you are staying in the Orlando Florida tourist attractions area. We service ONLY the following zip codes:

  • Walt Disney World Resorts, Lake Buena Vista areas 32830
  • Universal, International Drive and SeaWorld areas 32819, 3282132836, 32837
  • Celebration, Reunion, and west Kissimmee areas 34747, 34746, 34741
  • ChampionsGate, north of Davenport area 33896
  • Windermere area 34786

If you’re only a few miles from the above coverage areas, please call or text us at 407-238-2000. Depending on distance, demand, schedule, and other factors, we may be able to accommodate you.  Although there may be an additional charge (for the extra driving time), which would be discussed up front, before scheduling the visit.

*Depending on your computer/device and software/apps, you should be able to view an outline of each area or zip/postal code on the map (by clicking or tapping on one of the zip/postal codes above, or by entering the zip/postal code into Google Maps or other map app.

What is your waiting room like, and how long do I have to wait to see a doctor?

We don’t have a waiting room. As traveling physicians, we come to your hotel. Physician Room Service wants to save you the stressful trip through traffic to an unfamiliar clinic or hospital ER waiting room full of impatient and unhappy patients. In most cases, while you relax in the safety and convenience of your hotel room or vcation rental, one of our traveling physicians can be there within an hour or two from the time of request. In some cases, it may take a little longer, depending on location, demand, staffing, etc. Or, if you prefer, we can schedule a visit at a time otherwise more convenient for you or your family.

What kind of doctor would we see?

Our mobile doctors are American trained, Florida licensed, board certified, credentialed, insured, and experienced medical doctors (MDs). We have chosen to be travel doctors and provide urgent care for Orlando visitors in the tourist attraction area. (See coverage area above)

Do your doctors see adults and children?

Yes. Our hotel doctors are trained in pediatric and adult family medicine and urgent care medicine. We treat both adults and children as young as 6 months of age for common minor urgent care problems.

How much time do your doctors spend with patients?

In most cases, when our doctor sees you in your hotel room, they spend about 30 minutes (give or take a few minutes) with the patient in the room during a onsite call.

What type of medical conditions do you treat?

Our doctors treat common non-emergency urgent care problems like fever, sore throat, ear infections, sinus infections, cough, bronchitis, influenza, pinkeye, rashes, nausea, vomiting, diarrhea, etc. For more details or questions, call 407-238-2000. For true life-threatening medical emergencies, call “911”.  We have a list of most common symptoms on our website.  We’ve also provided symptoms which are not ideal for a hotel room doctor visit.  Please review that list if possible before calling Physician Room Service.

How much does a Physician Room Service mobile doctor call cost?

Initial doctor visit is $249 during normal daytime hours. (8am – 5pm EDT)
Follow-up visits within 2 weeks, if necessary, are $199. (8am – 5pm EDT)

Additional fees for doctor services include:

  • Travel time for outside the coverage area (see above)
  • Hotel doctor visits after hours (5pm to 8am)
  • In-room tests
  • No charge to write a prescription unless we also fill the prescription for you, then we charge for the prescription that is filled.

See our full list of prices

Can your doctors do any tests in my hotel room or vacation rental?

Yes. Although testing is usually not necessary for most common non-emergency medical problems, we do offer the option of performing a few simple tests (Step, Flu, urine, etc.) in the hotel room, with results in minutes, for $10-$20 each.  See our full list of prices.

How do I get prescription medications?

In most cases, you don’t have to leave your hotel to get prescription medications filled. Our mobile physicians carry some common prescription medications that can be dispensed in the hotel room. Another convenient option is Turner Drugs, a pharmacy just south of the Orlando tourist attractions area, Turner Drugs will deliver medications to the front desk of many of the local hotels (visit www.TurnerDrug.com for more information). Of course, if you prefer, you can go to a pharmacy instead.

Do you take medical insurance?

This is by far the most popular of all the mobile doctor questions.

We recommend that you call your insurance company first, to arrange guarantee of payment. If you provide your insurance company our website, they can see our prices for mobile doctor services, which are often lower than other options. They sometimes ask that you pay for the visit (with credit card or cash) and send them the information that we give you at the end of the visit, for potential reimbursement by them.

We make mobile doctor calls to thousands of guests from all over the world, with hundreds of different types of insurance and a variety of complicated policies. From our experience, most travel insurance companies will reimburse you for our hotel doctor services, especially since our prices are transparent and affordably capped. Some insurance companies prefer using a resort physician compared to other doctor house-call services, urgent care clinics, or hospital emergency rooms.

Group health insurance companies vary extensively in coverage and reimbursement. Some will reimburse you the entire amount, some will try not to reimburse you any, most are somewhere in between. Without a binding contract or formal guarantee of payment arranged with your insurance company before the appointment request, mobile doctor services will most likely be “out of network.” Without knowing your specific insurance policy wording, or the exact amount that your insurance company would “allow” for billing, or for reimbursement, it’s impossible to know. Please call your insurance company and talk to a representative before seeing a mobile doctor.

Our mobile doctors do not have binding agreements with insurance companies, so instead of billing insurance companies blindly (with no contract to hold them to for payment), we would need to accept payment by you in the room at the end of the visit (by credit card, debit card or cash), and then provide you with an itemized receipt and a record/encounter form (CPT and ICD-10 coded) designed for you to submit to your insurance company for reimbursement according to the details of your insurance policy.

What payment methods do you accept?

Our wireless secure encrypted Square credit/debit card readers accept Visa, MasterCard, American Express, and Discover, and can email or text an itemized receipt within seconds. We also accept cash (and provide change).

We hope you found the answer you were looking for in this list of mobile doctor questions.  If not, please call us at 407-238-2000 and one of our doctors will be able to assist you.

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