Where are you located?
Our Physician Room Service® doctors can come directly to your room if you are staying in the Orlando Florida tourist attractions area, including the following areas or zip/postal codes: southwest Orlando tourist attractions area (32819, 32821, 32836, or 32837). Lake Buena Vista / Walt Disney World Resorts (32830), Celebration, Reunion, or west-central Kissimmee areas (34747, 34746, or 34741), ChampionsGate, north of Davenport (33896), or Windermere (34786). If you’re only a few miles from the above coverage areas, please call or text us at 407-238-2000. Depending on distance, demand, schedule, and other factors, we may be able to accommodate, although there may be an additional charge (for the extra driving time), which would be discussed up front, before scheduling the visit. *Depending on your computer/device and software/apps, you should be able to view an outline of each area or zip/postal code on the map (by clicking or tapping on one of the zip/postal codes above, or by entering the zip/postal code into Google Maps or other map app.
What is your waiting room like, and how long do I have to wait to see a doctor?
What is your hotel or vacation villa room like? Private? Comfy? Secure? Quiet? Sound better than an unnecessary and stressful trip through traffic to an unfamiliar clinic or hospital ER waiting room full of impatient and unhappy patients with… You get the picture. In most cases, while you relax in the safety and convenience of your room, one of our house call doctors can be there within an hour or two from the time of request. In some cases, it may take a little longer, depending on location, demand, staffing, etc. Or, if you prefer, we can schedule a visit at a time otherwise more convenient for you or your family.
What kind of doctor would we see?
Our doctors are American-trained, Florida-licensed, board certified, credentialed, insured, and experienced medical doctors (MDs).
Do your doctors see adults and children?
Yes. Our doctors are trained in pediatric and adult family medicine and urgent care medicine, and see adults and children as young as 6 months of age for common minor urgent care problems.
How much time do your doctors spend with patients?
In most cases, our doctors spend about 30 minutes (give or take a few minutes) with the patient in the room during a doctor house call.
What type of medical conditions do you treat?
Our house call doctors treat common non-emergency urgent care problems like fever, sore throat, pharyngitis, tonsillitis, ear infections, sinus infections, cough, bronchitis, influenza, pinkeye, rashes, nausea, vomiting, diarrhea, etc. For more details or questions, call 407-238-2000. For true life-threatening medical emergencies, call “911”.
How much does a Physician Room Service doctor house call cost?
Doctor visits start at $199, which is the price for established patients seen by one of our doctors within the past 2 weeks. Our most common house call is a new patient visit to the main Orlando tourist attractions area, which is $249 during the day (8am-5pm EDT). Visits to areas outside of our core coverage area, visits after 5pm (and before 8am), optional testing or optional medications would incur additional charges. See “Prices” page (tap “Open Menu” first if you’re using a mobile version) for more details.
Can your doctors do any tests in my room or vacation home?
Yes. Although testing is usually not necessary for most common non-emergency medical problems, we do offer the option of performing a few simple tests (Step, Flu, urine, etc.) in the room, with results in minutes, for $10-$20 each. See “Prices” page (tap “Open Menu” first if you’re using a mobile version) for more details.
How do I get prescription medications?
In most cases, you don’t have to leave your hotel to get prescription medications filled. Our doctors carry some common medications that can be dispensed in the room. Another convenient option is Turner Drugs, a pharmacy just south of the Orlando tourist attractions area, that can deliver medications to the front desk of many of the local hotels (visit www.TurnerDrug.com for more information). Of course, if you prefer, you can go to a pharmacy instead.
Do you take my insurance?
We recommend that you call your insurance company first, to arrange guarantee of payment. If you give them our website (so they can see our prices, which are often lower than other options), they may just ask that you pay for the visit (with credit card or cash) and send them the information that we give you at the end of the visit, for potential reimbursement by them. We see thousands of guests from all over the world, with hundreds of different types of insurance and a variety of complicated policies. From our experience, most travel insurance companies will reimburse you for our service, espcially since our prices are transparent and affordably capped, compared to other doctor house-call services, urgent care clinics, or hospital emergency rooms. Group health insurance companies vary extensively in coverage and reimbursement. Some will reimburse you the entire amount, some will try not to reimburse you any, most are somewhere in between. Without a binding contract or formal guarantee of payment arranged with your insurance company before the appointment request, we would likely be “out of network”, and not know your specific insurance policy wording, or the exact amount that your insurance company would “allow” for billing, or for reimbursement. In that case, instead of billing insurance companies blindly (with no contract to hold them to for payment), we would need to accept payment by you in the room at the end of the visit (by credit card, debit card or cash), and then provide you with a receipt (itemized) and a record/encounter form (CPT and ICD-10 coded) designed for you to submit to your insurance company for reimbursement according to the details of your insurance policy.
What payment methods do you accept?
Our wireless secure encrypted Square credit/debit card readers accept Visa, MasterCard, American Express, and Discover, and can email or text an itemized receipt within seconds. We also accept cash (and provide change).